Lloyd Norman
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Total activity23
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Last activity
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Activity overview
Latest activity by Lloyd Norman-
Lloyd Norman commented,
Never mind, found the answer to my question here: https://support.zendesk.com/hc/en-us/articles/4438792937114
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Lloyd Norman commented,
Is there an option to enable drill in on dashboard for the new Beta builder? Can't seem to find the functionality widget for it. I've enabled drill in on the actual report itself. If not, do let m...
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Lloyd Norman commented,
Hey team,Would be really valuable to have something like this. We've come across a few examples where this would be very useful.
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Lloyd Norman commented,
I sometimes get two support ZD bots overlap each other. Have also had about 9 unread messages from ZD bot asking how can it help after page refreshes and etc.
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Lloyd Norman commented,
Hi LouThis does not tackle the problem we are having as it would prevent other groups from working with one another. We would essentially like groups to be the controlling factor, not roles. Other...
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Lloyd Norman created a post,
" Restrict tickets to agents within a group" functionality
Hi team, We would like the ability to prevent agents in certain groups from seeing specific tickets assigned to other groups. This would help us as a lot of our teams work hand in hand with one an...
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Lloyd Norman commented,
Thanks Lisa Kelly! All raised :) https://support.zendesk.com/hc/en-us/community/posts/4552735508122-Agent-Workspace-Modular-design-and-more-control-over-product
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Lloyd Norman created a post,
Agent Workspace - Modular design and more control over product
It'd be good if we had the ability to edit Agent Workspace/make it more customisable. I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the page or follow...
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Lloyd Norman commented,
Hey Lisa KellyI cannot find a ticket but wondering if we could make Agent Workspace more modular? I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the p...
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Lloyd Norman commented,
Hi team, Please can we implement this in next update? Our tech team are finding it very difficult to keep on top of tickets as they grow in volume, due to this issue/limitation. Best.