Lloyd Norman
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Total activity46
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Last activity
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Activity overview
Latest activity by Lloyd Norman-
Lloyd Norman commented,
Hey Julio H and Rob Stack Bit of a weird request my side but couldn't find in the support centre. Essentially, I want to do the opposite of this (End users with no organisations) whilst also havin...
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Lloyd Norman commented,
Hey Alina Wright We have a user case where tickets are being raised from our side but are sent to an external requester. Multiple groups need the ability to see said-tickets, however, there's certa...
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Lloyd Norman commented,
+1 Arkady KaminskiSeeing as it is a ZD default field, it'd be great to have the ability to do this. Both with functionality for calendar or business days (revolving around how your schedule's built)
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Lloyd Norman created a post,
Raise "Solved > closed ticket" limit - Optional time period
Hi team, We're finding a lot of tickets are being solved, closed and then responded to a month or two after. Especially with partners that have large volumes of work to do on their side. This is ma...
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Lloyd Norman commented,
Thanks for the advise, Scott Allison! Will have a further look into it. 😁
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Lloyd Norman created a post,
Feature request: Ability to open externally hyperlinked tickets within one Zendesk instance rather than multiple new windows/tabs
Request: We would like the ability to toggle an on/off feature (agent specific) which in turn would allow hyperlinks clicked from external sources to all open within a singular Zendesk instance/tab...
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Lloyd Norman commented,
Hi Jysk IT en del af Sagro I/S and Alina WrightFollowing up on this, the private Group Function has fixed all the above issues! (Woohoo!) Just updating this thread in case others run into it.
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Lloyd Norman commented,
This 100 times overQuite surprised it isn't a built in feature, becomes such a pain to gain access into reports from off-boarded agents from our side. Major pain point within Explore.
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Lloyd Norman commented,
+1 this! Would be great if we could either turn this into a personal setting for agent specific (Permission-required) or group specific where we could disable it for certain teams that are working ...
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Lloyd Norman commented,
Never mind, found the answer to my question here: https://support.zendesk.com/hc/en-us/articles/4438792937114