Lloyd Norman
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Recent activity by Lloyd Norman-
+1 this! Would be great if we could either turn this into a personal setting for agent specific (Permission-required) or group specific where we could disable it for certain teams that are working ...
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Never mind, found the answer to my question here: https://support.zendesk.com/hc/en-us/articles/4438792937114
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Is there an option to enable drill in on dashboard for the new Beta builder? Can't seem to find the functionality widget for it. I've enabled drill in on the actual report itself. If not, do let m...
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Hey team,Would be really valuable to have something like this. We've come across a few examples where this would be very useful.
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I sometimes get two support ZD bots overlap each other. Have also had about 9 unread messages from ZD bot asking how can it help after page refreshes and etc.
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Hi LouThis does not tackle the problem we are having as it would prevent other groups from working with one another. We would essentially like groups to be the controlling factor, not roles. Other...
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Thanks Lisa Kelly! All raised :) https://support.zendesk.com/hc/en-us/community/posts/4552735508122-Agent-Workspace-Modular-design-and-more-control-over-product
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Hey Lisa KellyI cannot find a ticket but wondering if we could make Agent Workspace more modular? I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the p...
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Hi team, Please can we implement this in next update? Our tech team are finding it very difficult to keep on top of tickets as they grow in volume, due to this issue/limitation. Best.