Lloyd Norman
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Total activity26
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Recent activity by Lloyd Norman-
" Restrict tickets to agents within a group" functionality
Hi team, We would like the ability to prevent agents in certain groups from seeing specific tickets assigned to other groups. This would help us as a lot of our teams work hand in hand with one an...
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Agent Workspace - Modular design and more control over product
It'd be good if we had the ability to edit Agent Workspace/make it more customisable. I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the page or follow...