Lloyd Norman
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Total activity46
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Last activity
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Votes on activity by Lloyd Norman-
Raise "Solved > closed ticket" limit - Optional time period
Hi team, We're finding a lot of tickets are being solved, closed and then responded to a month or two after. Especially with partners that have large volumes of work to do on their side. This is ma...
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Agent Workspace - Modular design and more control over product
It'd be good if we had the ability to edit Agent Workspace/make it more customisable. I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the page or follow...
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Feature request: Ability to open externally hyperlinked tickets within one Zendesk instance rather than multiple new windows/tabs
Request: We would like the ability to toggle an on/off feature (agent specific) which in turn would allow hyperlinks clicked from external sources to all open within a singular Zendesk instance/tab...
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" Restrict tickets to agents within a group" functionality
CompletedHi team, We would like the ability to prevent agents in certain groups from seeing specific tickets assigned to other groups. This would help us as a lot of our teams work hand in hand with one an...