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Morad

Joined Jan 28, 2022

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Last activity Aug 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Morad

Morad commented,

Community comment Feedback - Chat and Messaging (Chat)

That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.

View comment · Posted Aug 20, 2024 · Morad

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Morad commented,

CommentUsing legacy AI agent functionality

Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.

View comment · Posted Feb 07, 2022 · Morad

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Morad commented,

CommentUsing legacy AI agent functionality

Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot  to collect all 15 ticket field questions that populates our form in agent workspace.

Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.

View comment · Edited Feb 06, 2022 · Morad

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Morad commented,

CommentUsing legacy AI agent functionality

Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months. 

View comment · Posted Feb 06, 2022 · Morad

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Morad commented,

Community comment Feedback - Chat and Messaging (Chat)

Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.

View comment · Edited Jan 31, 2022 · Morad

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Morad commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement.
Thanks,
Morad

View comment · Posted Jan 31, 2022 · Morad

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Morad commented,

Community comment Feedback - Chat and Messaging (Chat)

Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.

View comment · Posted Jan 28, 2022 · Morad

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Morad commented,

CommentWeb Widget documentation

I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?

View comment · Posted Jan 28, 2022 · Morad

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Morad commented,

CommentUsing legacy AI agent functionality

Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields

View comment · Posted Jan 28, 2022 · Morad

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