Steve Franklin

Overall I think the interface is now actually harder to use. There seem to be several links that just loop you round different screens. 

e.g. The task of changing roles for multiple agents means constantly jumping back and forth between Support and Admin centre. - There does not appear to be a way of searching for a particular agent and then editing their roles directly in admin. You need to find the agent in Support, then use the link from there back to the admin page. - Unless of course, I'm missing it.