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Ester

Joined Jun 17, 2022

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Last activity Nov 27, 2024

Customer happiness at eLearning Media. My job is keeping our customers happy through their whole relationship with us. We train, support and advice them on best practices, new functionalities, and hold their hands until they learn to fly by themselves. Currently I do this for our Blackboard Learn, Open LMS and Zendesk clients

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Ester commented,

Community comment Q&A - Tickets and email

We use a trigger for that.

The trigger sends an email notification about the side conversation to the agent assigned to the ticket and sets the case to Open.

View comment · Posted Nov 03, 2023 · Ester

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Ester commented,

CommentMultiple language support

I'm having the same problem as Marina, even after using dynamic content with translations into ticket fields, they are not showing in translated. I think I did all by the book, so not sure where to look.

Any idea how to get it solved?

Thanks

View comment · Posted Aug 01, 2023 · Ester

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