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Virgus Hunt

Joined Oct 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Virgus Hunt

Virgus Hunt commented,

Community comment Discussion - Tips and best practices from the community

Hello,

I wish I read the more recent comment on this thread first before I read https://support.zendesk.com/hc/en-us/articles/231659207?page=1#comment_4404674864282.

But yes you have to make sure to use a tag that matches both the condition and action as shown in the screenshot above. I'm glad did not have to add the custom field as that sounds like a nightmare and in my case could impact both customers and my agents. 

View comment · Posted Jul 23, 2021 · Virgus Hunt

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Virgus Hunt commented,

CommentGeneral questions about email and email template

Hello, 

Here is a screenshot of how I configured my Task Due date to send email notifications. Hope this helps someone else as I had to chat with Zendesk to get this working as the instructions above did not work or allow me to set the (Calendar Greater than ) option. The trick is setting the tag to avoid getting the "Automation could not be updated as: Automation must not run multiple times per ticket. It must have a time-based condition that is only true once (Hours since created is 24) or an action that nullified a condition ("Priority Is High" and an action setting it to "Priority Is Urgent")." error message. 

 

View comment · Posted Jul 23, 2021 · Virgus Hunt

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