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Andras Guseo
Joined Jan 05, 2022
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Last activity Sep 04, 2023
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Latest activity by Andras Guseo
Andras Guseo commented,
Hi Nicky Clark
Thank you again for getting back. You are totally right! That does work.
In my hastiness I simplified the "query" and with that removed the issue. :)
What I would like to achieve is, show me tickets that are:
- not assigned to anyone AND are of a specific type
- OR assigned to me regardless of the type
"type" can be a custom field/value, tag, or whatever is allowed.
Is this possible somehow?
Thank you!
View comment · Posted Apr 05, 2023 · Andras Guseo
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Andras Guseo commented,
Hi Nicky Clark
Unfortunately, that doesn't help at all.
If I set up
- 'Tickets can meet any of these conditions to appear in the view'
- Assignee is (current user)
- Assignee is -
Then I will still see tickets that are assigned to other users.
The rule says it: "can meet any", but doesn't have to. :(
There is no way to set up that "it can only meet these two conditions".
View comment · Posted Apr 04, 2023 · Andras Guseo
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Andras Guseo commented,
Hi,
Is it possible to create a rule like this?
Assignee is either me or ticket is not assigned.
I haven't been able to find anything and it would be really useful.
The only workaround I found was creating a line for every user saying
- Assignee is not user 1
- Assignee is not user 2
- ...
But with 50 users that feels like an overkill.
View comment · Posted Apr 01, 2023 · Andras Guseo
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Andras Guseo commented,
+1 on this (even though I don't have much faith in the Zendesk dev team to implement this, just like they are not implementing other features that the community has been requesting for years. I do hope I'm wrong though.)
View comment · Posted Jan 05, 2022 · Andras Guseo
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