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Andras Guseo

Joined Jan 05, 2022

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Last activity Sep 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Andras Guseo

Andras Guseo commented,

CommentTicket management

Hi Nicky Clark

Thank you again for getting back. You are totally right! That does work.

In my hastiness I simplified the "query" and with that removed the issue. :)

What I would like to achieve is, show me tickets that are:

  • not assigned to anyone AND are of a specific type
  • OR assigned to me regardless of the type

"type" can be a custom field/value, tag, or whatever is allowed.

Is this possible somehow?

Thank you!

View comment · Posted Apr 05, 2023 · Andras Guseo

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Andras Guseo commented,

CommentTicket management

Hi Nicky Clark

Unfortunately, that doesn't help at all.

If I set up

  • 'Tickets can meet any of these conditions to appear in the view'
  • Assignee is (current user)
  • Assignee is -

Then I will still see tickets that are assigned to other users.

The rule says it: "can meet any", but doesn't have to. :(

There is no way to set up that "it can only meet these two conditions".

View comment · Posted Apr 04, 2023 · Andras Guseo

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Andras Guseo commented,

CommentTicket management

Hi,

Is it possible to create a rule like this?

Assignee is either me or ticket is not assigned.

I haven't been able to find anything and it would be really useful.

The only workaround I found was creating a line for every user saying

  • Assignee is not user 1
  • Assignee is not user 2
  • ...

But with 50 users that feels like an overkill.

View comment · Posted Apr 01, 2023 · Andras Guseo

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Andras Guseo commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 on this (even though I don't have much faith in the Zendesk dev team to implement this, just like they are not implementing other features that the community has been requesting for years. I do hope I'm wrong though.)

View comment · Posted Jan 05, 2022 · Andras Guseo

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