Andras Guseo

1. Agent guide
2. Ticket management
3. Creating views to build customized lists of tickets

Hi Nicky Clark Thank you again for getting back. You are totally right! That does work. In my hastiness I simplified the "query" and with that removed the issue. :) What I would like to achieve is,...

• View comment
• Andras Guseo
• Created April 05, 2023 20:44
• 0 votes

1. Agent guide
2. Ticket management
3. Creating views to build customized lists of tickets

Hi Nicky Clark Unfortunately, that doesn't help at all. If I set up 'Tickets can meet any of these conditions to appear in the view' Assignee is (current user) Assignee is - Then I will still se...

• View comment
• Andras Guseo
• Created April 04, 2023 22:03
• 0 votes

1. Agent guide
2. Ticket management
3. Creating views to build customized lists of tickets

Hi, Is it possible to create a rule like this? Assignee is either me or ticket is not assigned. I haven't been able to find anything and it would be really useful. The only workaround I found was c...

• View comment
• Andras Guseo
• Created April 01, 2023 11:01
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Allow time zone to be set on the dashboard level

+1 on this (even though I don't have much faith in the Zendesk dev team to implement this, just like they are not implementing other features that the community has been requesting for years. I do ...

• View comment
• Andras Guseo
• Created January 05, 2022 22:39
• 0 votes