Recent searches
No recent searches
Travis Sexton
Joined Jun 13, 2022
·
Last activity Jun 15, 2022
Following
0
Followers
0
Total activity
22
Votes
17
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Travis Sexton
Travis Sexton created a post,
I have noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in the tab. It is more important to see the Ticket #. Is this a Feature or a Bug?
Either way is there a way to have this functionality back in the new agent workspace?
Posted Jun 15, 2022 · Travis Sexton
0
Followers
2
Votes
0
Comments
Travis Sexton commented,
I have also noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in the tab. It is more important to see the Ticket #. Should this be a new Feature request? or is this a bug?
View comment · Posted Jun 15, 2022 · Travis Sexton
0
Followers
2
Votes
0
Comments
Travis Sexton commented,
This is an issue that we need resolved. If the requester or anyone on a CC has replied to a ticket we already have the correct name to address someone as. The ticket title is the context to their issue and when using this as a support tool the Context is key.
Please look to implement this ASAP.
View comment · Posted Jun 13, 2022 · Travis Sexton
0
Followers
6
Votes
0
Comments