James Persson
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Total activity31
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes16
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Activity overview
Latest activity by James Persson-
James Persson commented,
Amisha Sharma SharmaThis is what I currently do but doesn't work for CC and it's really not good enough for security in my opinion. Often that panel collapses and easy to not open it for ages.Being...
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James Persson commented,
Or implement the mobile app below, but I think my suggestion above should help a lot before the potential Talk app comes along, as you can forward it to an assistant who can try to transfer to othe...
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James Persson commented,
Done I'd encourage anyone interested in having more than one number for forwarding to go support my post below with a comment and bump.https://support.zendesk.com/hc/en-us/community/posts/456438378...
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James Persson created a post,
Agent forwarding is limited to one phone number.
AnsweredCurrently, agent forwarding is limited to one phone number. Would be great if there was a toggle for other numbers instead of having to manual delete and re-enter each time you swap your number.Rea...
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James Persson commented,
I ran a test you can close the tab and open a fresh one to clear the banner but you have to train yourself to remember this workaround.
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James Persson commented,
Is anyone able to help or advise on MMS in Australia?If I've ported a number in will it continue to receive MMS in Twilio connected to Zendesk in Australia?
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James Persson commented,
Suggest showing greyed out images showing if a mobile line has MMS capability or not. Or check boxes showing ticked or crossed etc.
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James Persson created a post,
Text feature missing images
When sending images to a mobile number purchased from Zendesk as a temporary line I've enabled it for images but no images are coming through when sent.Text messages do come through, but how do you...
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James Persson commented,
Agree I hate having to find the ticket ID's to merge them, I can't understand why I cant just checkbox two tickets from the view and whichever one is selected first is merged into the other ticket ...
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James Persson commented,
Had problems with this as well, there is workaround by working a certain way but pretty frustrating when bullets don't want to co operate.