Csaba Dániel Kézér

1. Zendesk updates
2. Announcements
3. Announcing multiple sign-in methods for team members and end users

Hi Barkha Bhatia, I understand that already 2 separate SSO connections can be set up for team members and for end users. Any plans for allowing two separate SSO methods for end users? We would bene...

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• Csaba Dániel Kézér
• Created March 03, 2023 13:00
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

I see great potential in how we could simplify the number of views we need to employ for our agents with this new filtering capability. In our setup the reason why we need to mostly duplicate our v...

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• Csaba Dániel Kézér
• Created August 24, 2022 12:09
• 2 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

+1 on the ability for roles other than Admins to override an Agent's OOO status. We need Managers to have the ability to override OOO status but do not want to give them Admin access/permissions in...

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• Csaba Dániel Kézér
• Created December 15, 2021 12:36
• 1 vote