André
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Total activity17
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Last activity
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Activity overview
Latest activity by André-
André created a post,
Warranty Start Date vs Ticket Created (Calculated Attribute)
Hey everyone, I need some help as I was able to get this date using Google Spreadsheets but I would love to create a report on Explore. I want to create a report where I can see how many tickets we...
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André commented,
Hey! Thanks for the post. Can you help me with my CSAT calculation? We have a field called "CSAT" in our Zendesk which we've connected with an API to another Survey tool, so the field fills in when...
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André created a post,
Getting Data using a condition for "Warranty Start Date" Field
AnsweredHey everyone, I wanted to ask if this is possible within Explore and need a bit of help in doing this. We offer a 5-year warranty where the first 2 years are defined as "Normal Warranty" & the fina...
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André created a post,
CSAT Score only works if filtered to specific month
AnsweredI created a CSAT Score: Monthly View Report in Jan 2023 because we wanted to see the CSAT score for each month since Jan.It seems to be working but only if I filter to 1 specific month. Currently, ...
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André created a post,
Zendesk <> TrustPilot: How can ensure new tickets come with a TrustPilot Tag, Reference Number & Email Address?
Hey!I wanted to ask about the TrustPilot <> Zendesk integration.I have TrustPilot & Zendesk connected but I can see that whenever a TrustPilot ticket is created in Zendesk that it comes in pretty e...
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André commented,
Hey, no Problem! So does this mean that this is not possible with the current setup? Will I need to wait for an update before this is possible? Thank you in advance.
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André created a post,
How can I create a Dynamic Dashboard by Pre-setting Data Filters in Live Dashboard?
CompletedHey everyone, I wanted to ask if it's possible to create a dynamic dashboard for agents using data filters. I created a data filter for Assignee Emails as you can see below. I've set it to show on...