Kevin Losso

We have been using Zendesk for seven months now, having switched from Salesforce. While I find that Zendesk is a huge improvement for us, there is one area that I find frustrating: Email thread handling. Any option that would allow one to limit the view of the thread would be greatly appreciated. We are looking to roll-out Zendesk globally at our company and I would hate for this to prove a stumbling block. I would not look forward to regressing to Salesforce!