Chris Gould
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Total activity21
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Last activity
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Activity overview
Latest activity by Chris Gould-
Chris Gould commented,
+1 - I've just spent ages trying to understand why the field isn't visible to me. "Is this an explore issue or an agent issue"? Would be good to see it, regardless of whether data exists or not.
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Chris Gould commented,
Hi @...S O'Callaghan,Yes the formula definitely works, however, I need to function as a date. Not just a normal attribute field.So I would like to apply ranges to it like you might with ticket crea...
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Chris Gould created a post,
Casting a custom attribute as a date
AnsweredHi everyone,I'm hoping this is a obvious/simple solution.I am trying to do some rough forecasting which looks at a date 90 days after the ticket is solved. I'd like the attribute to behave like a d...
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Chris Gould commented,
Hi @... - just wondering if there has been any changes in regards to reporting on SMS messaging in explore?
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Chris Gould commented,
We just used DATE_FIRST_FIX function to find the time the first call was made against a ticket ID, given a ticket can have multiple calls, DATE_FIRST_FIX was ideal.We were able to nest this into a ...
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Chris Gould commented,
@...,I have been told by my ZD account manager that it's likely a Q4 (US FY) release.
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Chris Gould commented,
How is this not a feature? I hope it has changed since this was posted.
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Chris Gould commented,
Hi - is this still on track for delivery in H2 2021?