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John Certo

Joined Nov 16, 2021

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Last activity Jul 07, 2022

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Latest activity by John Certo

John Certo commented,

Community comment Feedback - Ticketing system (Support)

This has been an issue for quite some time. I find myself having to manually calculate CSAT because I cannot delete invalid CSAT. I also have to explain to senior leadership when I share my dashboards why CSAT is incorrect and why the manual score is accurate.   

View comment · Posted Jul 07, 2022 · John Certo

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John Certo commented,

Community comment Feedback - Ticketing system (Support)

This would be very helpful!

View comment · Posted Nov 16, 2021 · John Certo

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