Suzan Kowalski

Hello

I'm creating a report for the number of tickets by organization name. The trouble is, we have a very large number of different customer organizations such that, for the 4 month period we wish to report on, the bar chart does not display every customer organization as some names are hidden because there's not enough space. The only way to see all of the organization names is to zoom out repeatedly until all orgs are displayed, but then the display is so tiny as to be ineligible. You would think the chart would span over multiple screens if there are too many to display in a single screen.

I'd like to create 2 charts, for example:

Tickets created between 1 Nov 2022 and 28 Feb 2023 by organization:

1. with greater than 5 tickets. 

2. with 4 tickets or fewer.

Any advice or workarounds are appreciated. 

Thanks, Jahn. The Events screen indicated that I, ahem, changed the status to Open without having assigned the ticket to myself first. Beware distractions!

We have recently found 2 old tickets that were never answered because these tickets did not appear with Status = New in the Unassigned view. For some reason, they arrived with Status = Open, and since we check for Status = New tickets at the top of the list, we never noticed them.

Is this a bug? How could this happen?

The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported.

I would have expected this as a standard: the use case is that we process RMAs via JIRA and our Logistics staff, who do not have Zendesk agent licenses, need to communicate with customers and send them invoices, as well as customs and shipping related documents. 

Would you please add the ability to attach documents in the JIRA integration when replying to customers via Zendesk? Many thanks for your consideration. 

Is there a workaround for accomplishing this in the meantime? 

Suzan Kowalski
Senior Technical Support Specialist
Nanometrics Inc. 

The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported, will this feature be added? Is there a workaround for accomplishing this? 

I would have expected this as a standard: we process RMAs via JIRA and our Logistics staff, who do not have Zendesk agent licenses, need to communicate with customers and send them customs and shipping related documents. 

Suzan Kowalski
Senior Technical Support Specialist
Nanometrics Inc.