Suzan Kowalski
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Total activity9
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Last activity
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Activity overview
Latest activity by Suzan Kowalski-
Suzan Kowalski created a post,
Zendesk Reporting - How to Filter Ticket by Greater than x Tickets
Hello I'm creating a report for the number of tickets by organization name. The trouble is, we have a very large number of different customer organizations such that, for the 4 month period we wish...
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Suzan Kowalski commented,
Thanks, Jahn. The Events screen indicated that I, ahem, changed the status to Open without having assigned the ticket to myself first. Beware distractions!
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Suzan Kowalski created a post,
New Unassigned Tickets have Status Open
We have recently found 2 old tickets that were never answered because these tickets did not appear with Status = New in the Unassigned view. For some reason, they arrived with Status = Open, and si...
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Suzan Kowalski created a post,
Zendesk JIRA Integration - Send Attachments to Zendesk Tickets via JIRA
The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported. I would have expected this as a standard: the use case is that we process RMAs via JIRA a...
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Suzan Kowalski created a post,
Zendesk JIRA Integration - Send Attachments to Zendesk Tickets via JIRA
The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported, will this feature be added? Is there a workaround for accomplishing this? I would have e...