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Michael Pham

Joined Jan 05, 2023

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Last activity Nov 07, 2023

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ACTIVITY OVERVIEW

Latest activity by Michael Pham

Michael Pham commented,

Community comment Feedback - Voice (Talk)

Hi Zendesk, 

I would like to upvote this particular feedback, and echo the sentiments expressed by Denis.

Thank you,

Michael

View comment · Posted Nov 07, 2023 · Michael Pham

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Michael Pham created a post,

Post Feedback - Ticketing system (Support)

We would like to have the option to enable the customer context panel to be open by default on tickets. 

Posted Sep 27, 2023 · Michael Pham

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Michael Pham commented,

Community comment Feedback - Apps and integrations (Platform)

+1 on the ability for roles other than Admins to override an Agent's OOO status. 
+1 on looking into unavailable functionality as we have experienced our agents receiving tickets in their personal queue while being unavailable 

View comment · Posted Jan 05, 2023 · Michael Pham

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