Marjana Cowan
Director, Technology Support at Sylvan Learning
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Total activity82
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Last activity
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Activity overview
Latest activity by Marjana Cowan-
Marjana Cowan commented,
+1
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Marjana Cowan commented,
Yes! Much needed. We have simple tasks like user or email creation requests that aren't handled via the same timelines as regular support requests, and having the ability to add text for these form...
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Marjana Cowan commented,
While I can see how this might be useful, I do not allow agents to use their personal email for communicating with customers. I require that all communication takes place from within Zendesk becaus...
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Marjana Cowan commented,
Love this idea!
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Marjana Cowan created a post,
Allow Redaction in Merged Comment
Feature Request Summary: Allow users to redact portions of a comment placed on a ticket from one that was merged. Description/Use Cases: Currently if there is text in a comment from a merged ti...
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Marjana Cowan commented,
This is great, although it does not provide actual requester and organization names and instead gives the IDs, which aren't as useful to the average user. It would be awesome if you could create a ...
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Marjana Cowan commented,
I agree here. Being able to see whether the user is suspended and to be able to filter by that attribute would be emensely helpful. Another would be what Organization(s) they belong to. Alphabetica...
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Marjana Cowan commented,
Agreed! This would be very useful.
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Marjana Cowan commented,
This is definitely something that would be of benefit to us - specifically for voicemails. We have the same SLA across all channels and currently, voicemails are not included in this. We would like...
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Marjana Cowan commented,
Hi there. I'm Marjana Cowan, Director of Technology Support at Sylvan Learning. We are new to the platform (just live 1 month ago) and eager to learn how others have implemented ZenDesk Support, Ch...