Dan McG

Hi Widson Reis . Please re-read the above thread. The metadata related to hold periods must be a START and STOP marker for each hold period. This has nothing to do with TOTAL HOLD TIME and more to do with WHEN holds START and STOP. We need to insert silence back into the audio file that does not contain RECORD THROUGH HOLD to regain real time audio. If we need TOTAL HOLD TIME we can easily compute this from all the STARTS and STOPS. The metadata should be available via a new API endpoint or via a new data collection on an existing API (probably ticket data). I would hope after 4 years of waiting for a feature you have thought through the feature thoroughly to accommodate all that have commented above.