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Jessica Chase

Joined Oct 22, 2021

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Last activity Dec 29, 2022

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ACTIVITY OVERVIEW

Latest activity by Jessica Chase

Jessica Chase commented,

CommentSlack integration

We have two separate Zendesk instances and one Slack workspace, can we connect both Zendesk instances to a single Slack workspace? 

View comment · Posted Dec 29, 2022 · Jessica Chase

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Jessica Chase commented,

Community comment Feedback - Ticketing system (Support)

Is there an update on the GA release for routing?

View comment · Posted Apr 26, 2022 · Jessica Chase

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Jessica Chase commented,

Community comment Feedback - Ticketing system (Support)

Hi David - I work for a healthcare organization who uses Microsoft teams due to HIPAA. We have 35+ agents and over 200 employees with 4 software product lines and many engineering teams and are growing at a rapid pace. In order for us to implement more efficient ways of providing mid and backline support in tandem with Engineering and Product teams (swarming), we really need this capability and it would really help solidify Zendesk as a "can't live without" tool if we could integrate into the main system our staff use to communicate with each other (since Product and Engineering) use a different set of products. Thanks!

View comment · Posted Oct 14, 2021 · Jessica Chase

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