Jessica Chase

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

We have two separate Zendesk instances and one Slack workspace, can we connect both Zendesk instances to a single Slack workspace? 

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• Jessica Chase
• Created December 29, 2022 16:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Is there an update on the GA release for routing?

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• Jessica Chase
• Created April 26, 2022 22:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

Hi David - I work for a healthcare organization who uses Microsoft teams due to HIPAA. We have 35+ agents and over 200 employees with 4 software product lines and many engineering teams and are gro...

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• Jessica Chase
• Created October 14, 2021 02:37
• 0 votes