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Carly Files

Joined Feb 01, 2023

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Last activity May 16, 2024

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Latest activity by Carly Files

Carly Files commented,

CommentMetrics, attributes, and filters

"Updater Group"  would be helpful in controlling calculated attributes better.  Right now the way we are doing it uses include statements and if statements to separate the groups.  This works but since we manage the groups in the admin center it doesn't make sense to have to do that in the attributes too.

View comment · Posted Feb 02, 2024 · Carly Files

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Carly Files commented,

CommentTicket automation and collaboration

It would be useful to include cc's for non-agents in macros. This would help our team make sure all of the client's team members are included on tickets.  We often have requests from clients to do this and automating the process would make it easier to manage.

View comment · Posted May 19, 2023 · Carly Files

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Carly Files commented,

Community comment Feedback - Reporting and analytics (Explore)

+ 1 please add it

We would like to use this to see if a client is cc'd on an internal ticket.  This will help improve our communication and organize our tickets.

View comment · Edited Feb 01, 2023 · Carly Files

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