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Grace Skaggs

Joined Sep 20, 2022

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Last activity Sep 24, 2024

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ACTIVITY OVERVIEW

Latest activity by Grace Skaggs

Grace Skaggs commented,

CommentTicket management

I don't have a deleted view.  How can I find deleted tickets without a deleted view?

View comment · Posted Sep 24, 2024 · Grace Skaggs

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Grace Skaggs commented,

CommentGeneral questions about live chat

The Admin Center link appears to be broken.  It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb 

View comment · Posted Sep 11, 2023 · Grace Skaggs

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Grace Skaggs created a post,

Post Feedback - Ticketing system (Support)

It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.

Posted May 19, 2023 · Grace Skaggs

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Grace Skaggs commented,

Community comment Feedback - Chat and Messaging (Chat)

Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.

View comment · Posted Dec 09, 2022 · Grace Skaggs

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Grace Skaggs commented,

Community comment Feedback - Chat and Messaging (Chat)

Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.

View comment · Posted Dec 09, 2022 · Grace Skaggs

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