Grace Skaggs
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Total activity18
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Last activity
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Activity overview
Latest activity by Grace Skaggs-
Grace Skaggs commented,
The Admin Center link appears to be broken. It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb
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Grace Skaggs created a post,
Allow New Fields to be Added to the User Requested Field Section
It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would b...
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Grace Skaggs commented,
Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and...
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Grace Skaggs commented,
Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working h...