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Brittney Stacey
Joined Jun 18, 2024
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Last activity Jun 18, 2024
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Latest activity by Brittney Stacey
Brittney Stacey commented,
I need a manger to CALL ME not send a generic response ticket about canceling our account. I have been sent in circles via tickets and no one as called me at all! After our account manger (who apparently knows nothing , cannot do much etc..) submitted a request to a manger and stated they would be in touch! I then get a generic response stating that we cannot non renew our contract even though I had no access to the account! This entire process is horrible and predatory. Sending notices to someone who was not even listed as a billing manger and not even a notice to the account owner. Our account owner left the company and I tried many times to submit request after request to gain access to our account with silence from Zendesk. I could not access our account to change subscription settings AT ALL as I am not the owner and no one would could help to fix it. After work with my IT we reset the password and gained access to the account to change the owner. I then learn I do not have the ability to change the account because we are on legacy and we need to contact customer support to notify them. I also called our account manger (which changes I feel like monthly) to let him know of the situation and to also ask for an extension so we can figure out what are next steps are and he was told simply no to all my requests.
At this point we will not be renewing at all! I need someone to call us to help remedy this situation this the horrible customer service and predatory tactics.
View comment · Posted Jun 18, 2024 · Brittney Stacey
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