Recent searches
No recent searches
Joshua Lapointe
Joined Oct 16, 2021
·
Last activity Oct 16, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Joshua Lapointe
Joshua Lapointe created a post,
Post Q&A - AI and automation
Hello Folks,
Looking to see if there is a way that through Triggers or other functionality that I can have a notification go off to my agents when a ticket sits in NEW for too long based on how long the timer value was in the requested field? (Ex. Ticket sits in NEW for longer than 30 minutes, sends an email to myself as an Agent)
Currently using Support Professional.
Thanks in Advance.
Posted Jun 29, 2021 · Joshua Lapointe
0
Followers
2
Votes
1
Comment