BethAnne Freund

Andrew Lapidus, did you ever figure out a solution here? I'm facing the same issue with Zap templates right now.

Erica Girges or someone else at Zendesk who might be able to help: To clarify, this isn't about creating article templates. It's about embedding Zap templates from Zapier into an existing (or new) article. You can see what this looks like for some Zendesk-related Zaps if you go to https://zapier.com/partner/embed/zap-templates/create#type=popular&app=zendesk. Click Generate code to see the code options.

For the HTML option, I've already added the Head snippet to our head template (hosted in GitHub) and updated the theme on the Guide end. But when I try to add the Body snippet to the actual article in the source code editor and click OK to go back to the WYSIWYG editor, the code is stripped out—if I open the source code editor again, the Zap template code is gone. We already have Display Unsafe Content enabled, so that's not the issue.

Any ideas how to make the code "stick"?

And/or is there a way to make this work with the JS code option instead by wrapping it in script tags in the source code editor or something? I haven't been able to make that work, either, but maybe I'm just missing something.

Thanks!