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Jay T Proffitt's Avatar

Jay T Proffitt

Joined May 16, 2022

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Last activity Jul 11, 2022

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ACTIVITY OVERVIEW

Latest activity by Jay T Proffitt

Jay T Proffitt commented,

Community comment Feedback - Ticketing system (Support)

By not having this feature service reps are disadvantaged from getting an accurate CSAT.  Fake/spam ratings don't help anyone.

View comment · Edited Jul 07, 2022 · Jay T Proffitt

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Jay T Proffitt commented,

Community comment Feedback - Ticketing system (Support)

Admin any updates on this?

View comment · Posted Jul 06, 2022 · Jay T Proffitt

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Jay T Proffitt commented,

Community comment Feedback - Ticketing system (Support)

I'd like to request this feature as well.  We have lots of spam-like emails and these get ratings from dissatisfied requesters, but these should have no bearing on the agent.   It feels like an admin should just be able to delete it?

View comment · Posted May 16, 2022 · Jay T Proffitt

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