Jay T Proffitt

1. Community
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

By not having this feature service reps are disadvantaged from getting an accurate CSAT.  Fake/spam ratings don't help anyone.

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• Jay T Proffitt
• Edited July 07, 2022 23:38
• 5 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Admin any updates on this?

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• Jay T Proffitt
• Created July 06, 2022 14:53
• 7 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

I'd like to request this feature as well.  We have lots of spam-like emails and these get ratings from dissatisfied requesters, but these should have no bearing on the agent.   It feels like an adm...

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• Jay T Proffitt
• Created May 16, 2022 23:43
• 7 votes