Dylan
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Activity overview
Latest activity by Dylan-
Dylan commented,
Is it possible to add one more column for # of tickets solved so I can compare the satisfaction responses to # of tickets solved?
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Dylan commented,
Thank you, Heather. That makes sense. I take it there's no way to update it in conversation thread.. however it isn't the end of the world.
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Dylan commented,
Hello! I set up a trigger for our customers to automatically get if a proper tag is applied to the ticket. Unfortunately when the trigger fires there is no history of the trigger in the ticket his...