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Ben Beggs

Joined Oct 16, 2021

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Last activity Jun 01, 2022

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ACTIVITY OVERVIEW

Latest activity by Ben Beggs

Ben Beggs commented,

Community comment Q&A - Users, groups, and organizations

I also have this problem. Our help center and documentation hinges on information in the Organization to form proper segments.  Since the segments require tags, and there is no automation around tagging either, you're basically completely out of luck if you want to be proactive and categorize your help content before someone has to open a ticket.  When a record update is committed to the database, be it for a ticket, user, or organization, I see no reason why trigger rules can't be evaluated at that time.

Furthermore, it's annoying that the trigger builder lets you build and save a triggers that lack a ticket condition without any warning that they can't fire. That's just poor UX.

View comment · Edited Jun 01, 2022 · Ben Beggs

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Ben Beggs commented,

CommentSetting Guide roles and permissions

Is there a way to make an article or section visible ONLY to anonymous users, but NOT to signed in users?  I would like to have some content that is lighter weight and more of a pre-sales section that would not be relevant to signed in users (who in my case must use SSO, so I know they are already clients) 

View comment · Posted Apr 21, 2022 · Ben Beggs

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Ben Beggs created a post,

Post Feedback - Ticketing system (Support)

I recently tried an app and at first it didn't work, so I gave it a poor review.  I later wanted to update my review but found that is is impossible to update, edit, revise or delete reviews and ratings.  This seems to be a miss.  The added experience that I gained from using the app a bit more not only would have affected the star rating, but the update could have provided good information to others considering using the app.   

Posted May 19, 2021 · Ben Beggs

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