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Dawn La Branche

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Activity overview

Latest activity by Dawn La Branche
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    Dawn La Branche commented,

    1. Objects and rules
    2. ...
    3. Business rules
    4. About triggers and how they work

    Hi Heather, we did try that whereby I kept only one agent online in both channels (chat and talk) and then had a new call and new chat happen within 30 seconds of each other.  Chat hit the online a...

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    • Dawn La Branche
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    Dawn La Branche commented,

    1. Objects and rules
    2. ...
    3. Business rules
    4. About triggers and how they work

    Hi Heather, thank you for the speedy response. When 'focus mode' was turned on, I and my team created sample calls/chats to one another and both the types of interactions were presented to the agen...

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    • Dawn La Branche
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    Dawn La Branche commented,

    1. Objects and rules
    2. ...
    3. Business rules
    4. About triggers and how they work

    Is there a way to queue talk/chat channels together?  Example:  I have an agent speaking to a customer on the phone, I want to prevent a chat being presented to that agent until the call is complet...

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    • Dawn La Branche
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