Divya Narula

Hi

Can you please confirm if this option will also be available for the 'Legacy Support Enterprise' version.

Thanks Dave and Brandon for your responses !!

Brining our customer in our system isn't feasible. But around coding a solution, is it possible that we create an app for ourselves which can restrict the data, while the customer can connect to that app using API?

Also, is it possible to standup (and extract) an independent instance of Zendesk for customers data only.  

Thanks Dave for the response, unfortunately, we aren't able to use 3rd party apps for this solution. Are there any other options to achieve the integration, of course data security is our main concern, as we wish to only provide access to tickets limited to the customer only.

Alternatively, is it possible to let the customer create tickets in our Zendesk instance and only retrieve those tickets ? 

Hi All

We have the Zendesk application within our organization and are interested in integrating it with the ServiceNow application managed by one of our customers. Our goal is to share only the data relevant to that specific customer (and ensure no other data is shared). Could someone please provide guidance on how we can achieve this? P.S. we are a low code/no code team, and I wish to discuss solutions options here and not delve into technical details. 

Thanks