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George Smith

Joined Oct 22, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by George Smith

George Smith commented,

Community comment Feedback - Ticketing system (Support)

This feature would be very beneficial for my team as I have two teams using the same instance of Zendesk because in many cases, they have like customers.  One team, we charge for the number of complex questions we need to charge our customer over 50 questions and if we don't have the organizations correct, this could cause incorrect number of questions and give the customer a break on their expense.  If I can combine duplicate organizations, this would allow me to move the associated tickets assigned to them for reporting purposes and get a correct count and also reduce the number or organizations I have. 

View comment · Posted Apr 22, 2022 · George Smith

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George Smith commented,

CommentTicket editor, assignee, and requestor

This is critical to one of my business units and would love to have this ability. 

View comment · Posted Apr 18, 2022 · George Smith

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