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Derek Smith
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Derek Smith
Derek Smith commented,
Community comment Feedback - Ticketing system (Support)
Zendesk, please revisit this topic. This will help your product be a more viable solution for internal business support and not just external customers. This missing feature means that agents are subjected to scrutiny from people they will be seeing on a regular basis in the office without any workarounds. How are we expected to collect end-user feedback and improve our support model without putting our agents in the line of fire?
View comment · Posted Jul 20, 2021 · Derek Smith
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