Eddison Ng
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Total activity14
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Last activity
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Activity overview
Latest activity by Eddison Ng-
Eddison Ng commented,
Vladimir Kochkovski Sounds good I think I will have to revert to that if nothing else works. In the meantime hoping Zendesk can give me a solution that allows Zendesk to perform like a regular emai...
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Eddison Ng commented,
Vladimir Kochkovski No problem! I think what Zendesk should do is put the settings of the other options, as it seems that if you have an older account a lot of changes are made, and the articles do...
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Eddison Ng commented,
Vladimir Kochkovski if you remove the delimiter check box you won't need to add the delimiter in the HTML code and it will work. I had the same issue as you and this fixed it.
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Eddison Ng commented,
Hey Bonnie, Thanks for sending that over, it makes sense to me. It was enabled to Zendesk sending the mail, which confirms my original suspicion that there are issues with deliverability with Zende...
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Eddison Ng commented,
This issue is still persisting for me. By the looks of it, it seems like the issue is common for other folks as well. When I reached out Russel mentioned that it was due to my Gmail app connector. ...
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Eddison Ng commented,
I am also having the same issues with Zendesk. We checked our domain spam score and it is fine. We also implemented DKIM however customers are still missing emails. My emails are going to spam and ...