Ron
-
Total activity15
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions3
Activity overview
Latest activity by Ron-
Ron commented,
Thanks Tipene Hughes, OK, that explains the behavior then. Would be nice to be able to handle this in our app somehow. Cheers Ron
-
Ron created a post,
Event on Ticket Creation via Email
Hi there, We have an app that sends an HTTP request when new tickets are created. The idea is to generate an alert in our own product. All words find when I create the ticket manually. However, whe...
-
Ron commented,
Hi Erica, Thanks again .... The ticket creation is quite straightforward. I did not configure any auto-assignments. However, I can see that all the tickets I have created are assigned to myself. I ...
-
Ron commented,
Hi Erica, I create a ticket by clicking "Submit as New". However, right after that the ticket is marked as Open. In "ticked.saved" I only get one event where isNew is false. Also the comments are ...
-
Ron commented,
Hi Erica, Sure, you can find the complete code here .... https://github.com/rons4/signl4-integration-zendesk/blob/main/assets/iframe.html Thanks again Ron
-
Ron commented,
Thanks Erica, I tried that but it seems I always get the following when using ticket.saved .... "isNew":false"status":"open" No matter whether I create a new ticket or add a comment to an existing ...
-
Ron commented,
Hello, I have another question .... When I use the following: client.on('ticket.save', function(data) {sendAlert(data);return true;}); the variable "data" contains the ticket information but the co...
-
Ron commented,
Hi Erica, Thanks a lot and sorry for my late reply. In fact your question was already the answer for me. I added the background location and now it works just fine. Thanks again Ron
-
Ron commented,
Thanks Erica, Yes, that looks like a feasible approach. However, I am looking for something that can get listed in your marketplace. Is this possible with the webhooks as well? If not, would someth...
-
Ron created a post,
Event for new / updated / closed tickets
AnsweredHello, I was searching around but could not find a good start. My intention is to create an app that sends an HTTP request to our alerting service when a ticket is created (or updated, or closed). ...