Mykhailo Pavliv

Hi Dane, I'm grateful for your reply but it seems the mentioned previously ticket created by one of my colleagues has been recently moved on and, as I was informed, it was escalated further on reverting changes etc. So, not sure if it's a great idea to creat a separate ticket on the same issue, as smb seems working on it already. Posted a comment/question here as there was no update from your team for a long time, as well as to check if smb else is facing the same issue. Thanks.

Hi there, our team has faced the same issue:

Androids: Access has been revoked
IoS: Permissions are needed to view ticket

The support ticket has been already created by one of our colleagues, but it seems still to be no updates on it (as I know), not sure about the tkt number.

When started checking it once again, we see that the App is working fine in the office, it looks like the app got blacklisted when logging outside the *the office network* a week ago.

A few months ago, the same issue appeared when e.g. trying to enable calls and now we are not able even to access it.
No system updates from our side were made on this case, could you pls check  on your side on this matter (why the app took the same whitelist policy as web/desktop one)? Thanks