Avatar

Bogdan Vintilescu

  • Total activity
    6
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    2
  • Subscriptions
    1

Activity overview

Latest activity by Bogdan Vintilescu
  • Avatar

    Bogdan Vintilescu commented,

    Hi Amy!  This is very helpful! I am using a median of these metrics and the query is for ~2,000 tickets on average for each assignee. These are all solved tickets, but there were some with long fir...

  • Avatar

    Bogdan Vintilescu commented,

    Hi Amy, Thank you so much for following up on this. I would like some clarification on these metrics overlapping: I have a query with multiple entries and two of them yielded results differing from...

  • Avatar

    Bogdan Vintilescu commented,

    Hello Zendesk! Is the first reply time metric included in the first resolution or full resolution metric or will the first reply time remain a separate metric in its own?