Adam Ashby-Clarke
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Total activity18
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Last activity
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Activity overview
Latest activity by Adam Ashby-Clarke-
Adam Ashby-Clarke created a post,
Detecting a cc on an incoming email
Hi all, We have an issue in our business whereby the email address for tickets is support@domain. The problem is, that our gsuite has default groups such as "All Users" that people within the busin...
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Adam Ashby-Clarke commented,
Came here looking for this exact same thing. Weirdly they are organised when I edit the article, by name, which is fine since we use version numbers, but on the article that is published they appe...
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Adam Ashby-Clarke commented,
Hi Brandon Tidd - thanks, I still seem to be struggling - can you advise if this is correct? I have the document ready function in my script.js and I have the Jquery installed in my document_head....
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Adam Ashby-Clarke commented,
Hi Brandon Tidd thanks very much. Apologies, im not massively knowledgable around this, should I be adding this to my new_request_page or to the script.js file? Any pointers would be appreciated, ...
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Adam Ashby-Clarke commented,
Brandon Tidd Im facing the same issue, when you accidentially click submit, it unhides my fields I have hidden, can you share where to put that code that uses JS to confirm required fields before s...
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Adam Ashby-Clarke commented,
Hi Dainne Lucena! Thanks for the code, i tried it and what is strange is that it correctly changed the text for the email that went to the agent, but not to the customer - which doesn't make sense ...
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Adam Ashby-Clarke commented,
Hi Dainne Lucena! Yes its the ticket encoded ID, because I've set up a shaded coloured background, that appears at the bottom in white text (by default of course its hidden because the standard tem...
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Adam Ashby-Clarke commented,
Hi all, thanks I see it now and have been able to change it!
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Adam Ashby-Clarke commented,
Hi there. I have been looking to customize our email template and have come up against one thing that is driving me crazy. It appears Zendesk automatically appends some hidden white text to the b...
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Adam Ashby-Clarke created a post,
Customising New Request Page
Does anybody know how I can customise the new request page? I've tried looking around in the code but can't seem to find the relevant section. Specifically I want to edit the text above the form ...