Adam Ashby-Clarke
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Total activity30
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Last activity
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Activity overview
Latest activity by Adam Ashby-Clarke-
Adam Ashby-Clarke commented,
Tetiana Gron Hi everyone, Some of you mentioned that custom pages you created didn't exist. Custom pages is an Enterprise feature. If you have Guide Professional you can still create and preview c...
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Adam Ashby-Clarke commented,
Dane Just to give my feedback. To take this great new feature to the next level in my opinion the following would be amazing and I think all have been mentioned: Ability to restrict custom status ...
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Adam Ashby-Clarke commented,
Couldn’t agree more about being able to link custom statuses to specific forms. Would be a game changer for our use case as well…
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Adam Ashby-Clarke commented,
Thanks Colleen Hall I see the ticket and will await their response. Seems like an obvious omission considering you can group on any custom field you like...
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Adam Ashby-Clarke commented,
Hi Colleen, thanks for your reply. I was aware of creating views based on this, but what I was specifically asking about was being able to group an existing view by the custom status. As far as I c...
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Adam Ashby-Clarke commented,
Is it possible to group views on Ticket Statuses? I can only see a way to group by status category which means we cannot build views based on the new custom status where we want to group tickets b...
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Adam Ashby-Clarke commented,
Hi Ashwin Raju Absolutely loving this feature so far however I believe the "level-up" function for this is 2 part: 1) Allow Relationship Fields to be linked to custom objects. 2) Allow Realtionship...
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Adam Ashby-Clarke commented,
Hi Christophe Tiraboschi, Thanks for this, I have tried adding this as it has been very frustrating not having it, however it has not changed the article, they are still ordered incorrectly. Pleas...
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Adam Ashby-Clarke created a post,
Detecting a cc on an incoming email
Hi all, We have an issue in our business whereby the email address for tickets is support@domain. The problem is, that our gsuite has default groups such as "All Users" that people within the busin...
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Adam Ashby-Clarke commented,
Came here looking for this exact same thing. Weirdly they are organised when I edit the article, by name, which is fine since we use version numbers, but on the article that is published they appe...