Growthdot

Hi everyone! 

Actually, our team is in the process of creating a Kanban board for Zendesk tickets, and we plan to launch it very soon. It will be a simple, visually understandable board for organizing your tickets. You can learn more here.

Hi Zendesk Community!

Our GrowthDot team is currently working on an exciting new feature for our CRM and Deals app – a Kanban Ticket Board.

The idea is to help you manage your support tickets in a more visual and efficient way. With the Kanban board, you’ll be able to organize and track tickets through different stages, prioritize tasks, and boost overall productivity—all in one clear, easy-to-use interface.

Before we roll it out, we’d love to hear some feedback. 

Would this feature be useful for your team’s workflow? Any specific functionalities or improvements you'd like to see?

Managing customer data in line with GDPR can be challenging, but the GDPR Compliance app simplifies the process. With its automated features, you can efficiently handle data requests, reduce storage costs, and ensure compliance—all within Zendesk.

To make data management even smoother, we’ve introduced a new streamlined setup. Now, starting a process follows a clear 3-step flow, making it faster and more intuitive. 

Key benefits of the GDPR Compliance plugin:

✔ Bulk delete users, tickets, and organizations – Remove outdated or unnecessary data in just a few clicks.
✔ Anonymize personal data – Remove only sensitive data while keeping useful ticket information.
✔ Retrieve customer data on demand – Quickly access and export data when needed.
✔ Redact attachments in bulk – Free up Zendesk storage without affecting ticket history.
✔ Automate compliance workflows – Reduce manual effort and minimize errors.

And all that can be done in just a few clicks with our GDPR Compliance app for Zendesk. We work every day to help you stay compliant with ease. So, try it for free here!

Hi community! You can count on GrowthDot If you have any difficulties with theme customizing or need a specific theme tailored to your website.  Also, we have ready to use Zendesk Themes, or we can help you with any issue with your existing one.

Hi, community!

I’d recommend checking out the Attachment Redaction add-on from our GDPR Compliance app for Zendesk. It’s super handy for deleting attachments from tickets, even the closed ones, without touching any other data. You can also pick specific file types to remove and handle everything in bulk. Definitely worth a try if you’re dealing with storage issues.

Hi Nizar! Actually, the GDPR Compliance app for Zendesk can help you. It lets you bulk delete users, tickets, organizations, and attachments. All you need to do is create a list with the conditions you need, including standard fields (e.g., created/updated at …), tags, and custom fields.  

Also, it's possible to schedule and automate deletion to run weekly, monthly, or yearly. So, it's a great solution to control your data and file storage. 

Hi there! If you're still looking for a solution, consider the GDPR Compliance app, which seamlessly integrates into Zendesk. 

It allows you to delete all types of data — users, tickets, organizations, and even attachments. Just create different kinds of lists with needed conditions using standard fields (e.g., created/updated at …), tags, and your custom fields. Then, you can bulk delete data or create automation to do it weekly, monthly, or yearly.

And these are not all of the app's capabilities that help you comply with GDPR standards.

Hi community! Use NPS and Survey app to conduct more advanced surveys than Zendesk suggests.  You can choose 4 types of surveys with additional questions.

Hi community! The GDPR Compliance app allows you to remove attachments without any workarounds and in bulk. You can even create automated tasks for deletion. The app has many more features besides attachment deletion, so you get more for the lower price. You can also delete tickets in bulk, anonymize, or retrieve personal information.

Hi community! The GDPR Compliance app allows you to easily and in bulk remove attachments. The app has many more features besides attachment deletion. You can also delete tickets in bulk, anonymize, or retrieve personal information.