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Growthdot

Joined Oct 16, 2021

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Last activity Feb 12, 2025

We provide services and apps to boost up your Zendesk.

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ACTIVITY OVERVIEW

Latest activity by Growthdot

Growthdot created a post,

Post Q&A - Apps and integrations

Managing customer data in line with GDPR can be challenging, but the GDPR Compliance app simplifies the process. With its automated features, you can efficiently handle data requests, reduce storage costs, and ensure compliance—all within Zendesk.

To make data management even smoother, we’ve introduced a new streamlined setup. Now, starting a process follows a clear 3-step flow, making it faster and more intuitive. 

Key benefits of the GDPR Compliance plugin:

Bulk delete users, tickets, and organizations – Remove outdated or unnecessary data in just a few clicks.
Anonymize personal data – Remove only sensitive data while keeping useful ticket information.
Retrieve customer data on demand – Quickly access and export data when needed.
Redact attachments in bulk – Free up Zendesk storage without affecting ticket history.
Automate compliance workflows – Reduce manual effort and minimize errors.

And all that can be done in just a few clicks with our GDPR Compliance app for Zendesk. We work every day to help you stay compliant with ease. So, try it for free here!

Edited Feb 06, 2025 · Growthdot

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Growthdot created a post,

PostAnnouncements

Hi everyone! 

If you’re looking for an efficient way to communicate with customers directly on their mobile devices, SMS campaigns might be just what you need. Whether it’s sending reminders, promotions, or updates, SMS is a powerful tool with higher open rates than emails.

With the Proactive Campaigns app for Zendesk, you can now:

  • Choose SMS as your channel, write a message, and send it in just a few clicks.
  • Access detailed stats like sent numbers and reply rates to fine-tune your messaging strategies.
  • Reach them right where they are in a timely and personalized way.

And all of this is now possible with an updated and super-intuitive flow.

💡 Tip: Use SMS for time-sensitive updates or reminders to make sure your message gets noticed.

Edited Jan 21, 2025 · Growthdot

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Growthdot commented,

CommentUsing themes and customizing your Help Center

Hi community! You can count on GrowthDot If you have any difficulties with theme customizing or need a specific theme tailored to your website.  Also, we have ready to use Zendesk Themes, or we can help you with any issue with your existing one.

View comment · Posted Dec 31, 2024 · Growthdot

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Growthdot commented,

CommentAttachments and CCs

Hi, community!

I’d recommend checking out the Attachment Redaction add-on from our GDPR Compliance app for Zendesk. It’s super handy for deleting attachments from tickets, even the closed ones, without touching any other data. You can also pick specific file types to remove and handle everything in bulk. Definitely worth a try if you’re dealing with storage issues.

View comment · Edited Dec 12, 2024 · Growthdot

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Growthdot commented,

Community comment Feedback - Admin Center

Hi Nizar! Actually, the GDPR Compliance app for Zendesk can help you. It lets you bulk delete users, tickets, organizations, and attachments. All you need to do is create a list with the conditions you need, including standard fields (e.g., created/updated at …), tags, and custom fields.  

Also, it's possible to schedule and automate deletion to run weekly, monthly, or yearly. So, it's a great solution to control your data and file storage. 

View comment · Posted Oct 18, 2024 · Growthdot

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Growthdot commented,

Community comment Feedback - Admin Center

Hi there! If you're still looking for a solution, consider the GDPR Compliance app, which seamlessly integrates into Zendesk. 

It allows you to delete all types of data — users, tickets, organizations, and even attachments. Just create different kinds of lists with needed conditions using standard fields (e.g., created/updated at …), tags, and your custom fields. Then, you can bulk delete data or create automation to do it weekly, monthly, or yearly.

And these are not all of the app's capabilities that help you comply with GDPR standards.

View comment · Posted Oct 18, 2024 · Growthdot

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Growthdot commented,

CommentMeasuring success

Hi community! Use NPS and Survey app to conduct more advanced surveys than Zendesk suggests.  You can choose 4 types of surveys with additional questions.

View comment · Posted Aug 26, 2024 · Growthdot

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Growthdot commented,

Community comment Feedback - Ticketing system (Support)

Hi community! The GDPR Compliance app allows you to remove attachments without any workarounds and in bulk. You can even create automated tasks for deletion. The app has many more features besides attachment deletion, so you get more for the lower price. You can also delete tickets in bulk, anonymize, or retrieve personal information.

View comment · Posted Jun 29, 2024 · Growthdot

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Growthdot commented,

Community comment Q&A - Tickets and email

Hi community! The GDPR Compliance app allows you to easily and in bulk remove attachments. The app has many more features besides attachment deletion. You can also delete tickets in bulk, anonymize, or retrieve personal information.

View comment · Posted Jun 29, 2024 · Growthdot

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Growthdot commented,

Community comment Feedback - Sales CRM (Sell)

Hi Erik Krause! We suggest you try our Email Tracking app for Zendesk. It does exactly what you need by tracking emails and link openings. Our app automatically updates tickets' custom 'Seen/Unseen' fields. Unlike other apps, you can set up Seen/Unseen columns in your Ticket Views. This way, you can see which ticket has been read without opening it.

Plus, it has a comprehensive statistics page to analyze your email performance.

 

View comment · Posted Jun 11, 2024 · Growthdot

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