Natalia Zhontsa

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Is manifest.json gaID supports Google Analytics 4

Hi Eric Nelson, Is there any update about GA4? 

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• Natalia Zhontsa
• Created May 11, 2023 07:27
• 0 votes

1. Email
2. ...
3. General questions about email and email template
4. Can I send out mass emails campaigns to customers from Zendesk?

Hi Nacho Cardozo, Gabriel Manlapig, Octavio We updated that tricky thing about Proactive Campaigns and you can easily disable ticket creation after emails were sent. Also, you can add customers' re...

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• Natalia Zhontsa
• Edited March 13, 2023 17:10
• 1 vote

1. Sell
2. ...
3. Working with deals
4. Sending bulk email messages to deal contacts

You can also send emails directly from Zendesk Support via Proactive Campaigns for Zendesk. Compose email lists filtered by different criteria and send an unlimited amount of emails.

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• Natalia Zhontsa
• Created March 13, 2023 16:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Bulk email to clients

Hi Johnathan S You can use Proactive Campaigns for sending bulk emails with sensitive information. It's possible with placeholders. Here is the guide.

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• Natalia Zhontsa
• Created March 13, 2023 16:32
• 0 votes

1. Sell
2. ...
3. Using email in Sell
4. Sending bulk email messages

If you need to send more emails without limitations, you can try Proactive Campaigns for Zendesk support. Run 2000 or even 10000 emails from our backend even with a closed browser. Also, create a c...

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• Natalia Zhontsa
• Created March 13, 2023 16:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hide specific articles from Search

Hi Gaby, You can make your article visible only to specific agents in Article settings. Also, there's an article https://support.zendesk.com/hc/en-us/articles/4408893875610-Can-I-restrict-access-to...

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• Natalia Zhontsa
• Edited February 16, 2023 10:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I would like now about ticket

Arturo Garvey, also you can watch our videos on Youtube about tickets and how to create them https://www.youtube.com/watch?v=-904BiKrUOw https://www.youtube.com/watch?v=Qv0DCXZRjS8

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• Natalia Zhontsa
• Created November 11, 2022 12:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I would like now about ticket

Hi, Arturo Garvey This is a form of conversation with the customer. Essentially, customers can use different channels (such as Twitter, Facebook, Apple store, websites, and Mails) to reach your com...

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• Natalia Zhontsa
• Created November 11, 2022 12:02
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Translating Internal Notes

Stacy Areas, In Zendesk it is not possible to edit comments after sending, so you need to translate the text before editing the comment.

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• Natalia Zhontsa
• Created July 20, 2022 15:03
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Desperately trying to get help!!

Hi, עירית מצוות bizi  I think we can resolve your problem, contact us here.

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• Natalia Zhontsa
• Created July 20, 2022 14:15
• 0 votes