
Natalia Zhontsa
We provide services and apps to boost up your Zendesk.
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Total activity83
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Last activity
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Member since
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Votes4
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Activity overview
Latest activity by Natalia Zhontsa-
Natalia Zhontsa commented,
Hi Eric Nelson, Is there any update about GA4?
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Natalia Zhontsa commented,
Hi Nacho Cardozo, Gabriel Manlapig, Octavio We updated that tricky thing about Proactive Campaigns and you can easily disable ticket creation after emails were sent. Also, you can add customers' re...
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Natalia Zhontsa commented,
You can also send emails directly from Zendesk Support via Proactive Campaigns for Zendesk. Compose email lists filtered by different criteria and send an unlimited amount of emails.
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Natalia Zhontsa commented,
Hi Johnathan S You can use Proactive Campaigns for sending bulk emails with sensitive information. It's possible with placeholders. Here is the guide.
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Natalia Zhontsa commented,
If you need to send more emails without limitations, you can try Proactive Campaigns for Zendesk support. Run 2000 or even 10000 emails from our backend even with a closed browser. Also, create a c...
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Natalia Zhontsa commented,
Hi Gaby, You can make your article visible only to specific agents in Article settings. Also, there's an article https://support.zendesk.com/hc/en-us/articles/4408893875610-Can-I-restrict-access-to...
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Natalia Zhontsa commented,
Arturo Garvey, also you can watch our videos on Youtube about tickets and how to create them https://www.youtube.com/watch?v=-904BiKrUOw https://www.youtube.com/watch?v=Qv0DCXZRjS8
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Natalia Zhontsa commented,
Hi, Arturo Garvey This is a form of conversation with the customer. Essentially, customers can use different channels (such as Twitter, Facebook, Apple store, websites, and Mails) to reach your com...
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Natalia Zhontsa commented,
Stacy Areas, In Zendesk it is not possible to edit comments after sending, so you need to translate the text before editing the comment.
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Natalia Zhontsa commented,
Hi, עירית מצוות bizi I think we can resolve your problem, contact us here.