GrowthDot
We provide services and apps to boost up your Zendesk.
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Recent activity by GrowthDot-
Hi Nacho Cardozo, Gabriel Manlapig, Octavio We updated that tricky thing about Proactive Campaigns and you can easily disable ticket creation after emails were sent. Also, you can add customers' re...
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Hi! We recommend Proactive Campaigns for this purpose. You can create the campaigns and share them between agents. To start a new campaign, you can create a ticket or user lists (add filters to th...
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You can also send emails directly from Zendesk Support via Proactive Campaigns for Zendesk. Compose email lists filtered by different criteria and send an unlimited amount of emails.
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Hi Johnathan S You can use Proactive Campaigns for sending bulk emails with sensitive information. It's possible with placeholders. Here is the guide.
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If you need to send more emails without limitations, you can try Proactive Campaigns for Zendesk support. Run 2000 or even 10000 emails from our backend even with a closed browser. Also, create a c...
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Hi Gaby, You can make your article visible only to specific agents in Article settings. Also, there's an article https://support.zendesk.com/hc/en-us/articles/4408893875610-Can-I-restrict-access-to...
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Arturo Garvey, also you can watch our videos on Youtube about tickets and how to create them https://www.youtube.com/watch?v=-904BiKrUOw https://www.youtube.com/watch?v=Qv0DCXZRjS8
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Hi, Arturo Garvey This is a form of conversation with the customer. Essentially, customers can use different channels (such as Twitter, Facebook, Apple store, websites, and Mails) to reach your com...
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Stacy Areas, In Zendesk it is not possible to edit comments after sending, so you need to translate the text before editing the comment.
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Hi, עירית מצוות bizi I think we can resolve your problem, contact us here.