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Chris Hillam
Joined Apr 09, 2024
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Last activity Dec 17, 2024
Director of Customer Experience at Austin Capital Bank.
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Latest activity by Chris Hillam
Chris Hillam commented,
Would also love to see this.
View comment · Posted Jul 02, 2024 · Chris Hillam
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Chris Hillam commented,
This was extremely helpful, thank you!
I am configuring Messaging for multiple brands in our environment, and not every agent is assigned to every brand. It seems this is checking whether agents are available on the account level, but not checking whether agents are available in a particular group.
Example: Agents are available in Brand A, but Brand B agents are Invisible for a training session. During that time I'd like to deflect Messages from Brand B using this method.
Assuming I've set everything up correctly, agents being Available in Brand A seem to make it so if the API call sees online agents at all, it routes incoming Brand B messages as if agents are available.
Are there additional variables I can add which would check for available agents at the brand-level?
View comment · Posted Apr 09, 2024 · Chris Hillam
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