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Mia Galletes's Avatar

Mia Galletes

Joined Jun 27, 2022

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Last activity Apr 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Mia Galletes

Mia Galletes commented,

Community comment Q&A - Objects, workspaces, and rules

I tried to remove the {{ticket.title}} tag and sent an email, the email I received said (No subject) in the subject line.

View comment · Posted Apr 17, 2024 · Mia Galletes

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Mia Galletes commented,

Community comment Q&A - Objects, workspaces, and rules

Steve Lacoss - Thank you. I just checked and saw the trigger so I went in. 

Do you mean I should remove this tag in the Email subject field?

View comment · Posted Apr 17, 2024 · Mia Galletes

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Mia Galletes commented,

Community comment Q&A - Objects, workspaces, and rules

For context, this is what I was referring to about the triggers/action:

And this is how it looks like when our customers receive our emails:

 

View comment · Edited Apr 16, 2024 · Mia Galletes

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Mia Galletes created a post,

Post Q&A - Objects, workspaces, and rules

Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one.

Set subject > [Subject line we set]

 

When we send out proactive tickets using any of these macros, it doesn't follow the subject line we set in the macro's trigger/actions, instead, it shows the first few sentences of the email body. The same thing happens when we freehand an email and set a subject in the Subject field prior to sending the email.

 

Anyone who can help me figure it out? We've gotten feedback from customers who said our emails are confusing, I think this is the reason why.

 

 

Posted Apr 16, 2024 · Mia Galletes

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Mia Galletes commented,

CommentSlack integration

Hi. Is there a way to make the originating Slack message an internal note instead of an external one?

View comment · Posted Jun 27, 2022 · Mia Galletes

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