Recent searches
No recent searches

Mia Galletes
Joined Jun 27, 2022
·
Last activity Apr 17, 2024
Following
0
Followers
0
Total activity
7
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mia Galletes
Mia Galletes commented,
I tried to remove the {{ticket.title}} tag and sent an email, the email I received said (No subject) in the subject line.
View comment · Posted Apr 17, 2024 · Mia Galletes
0
Followers
0
Votes
0
Comments
Mia Galletes commented,
Steve Lacoss - Thank you. I just checked and saw the trigger so I went in.
Do you mean I should remove this tag in the Email subject field?

View comment · Posted Apr 17, 2024 · Mia Galletes
0
Followers
0
Votes
0
Comments
Mia Galletes commented,
For context, this is what I was referring to about the triggers/action:

And this is how it looks like when our customers receive our emails:

View comment · Edited Apr 16, 2024 · Mia Galletes
0
Followers
0
Votes
0
Comments
Mia Galletes created a post,
Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one.
Set subject > [Subject line we set]
When we send out proactive tickets using any of these macros, it doesn't follow the subject line we set in the macro's trigger/actions, instead, it shows the first few sentences of the email body. The same thing happens when we freehand an email and set a subject in the Subject field prior to sending the email.
Anyone who can help me figure it out? We've gotten feedback from customers who said our emails are confusing, I think this is the reason why.
Posted Apr 16, 2024 · Mia Galletes
0
Followers
4
Votes
7
Comments
Mia Galletes commented,
Hi. Is there a way to make the originating Slack message an internal note instead of an external one?
View comment · Posted Jun 27, 2022 · Mia Galletes
0
Followers
0
Votes
0
Comments