We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget.

I am interested to see if this is the case now.

There were 2 major issues we had back in 2021 -

A. With Flow Builder all roads lead to sending you to an agent even if one wasn't available. The way we function we need to allow users to request a callback, live chat or leaving a message. Are these options now available in flow builder? This needs to be true on both web and in app and we currently have this functionality with the classic widget.

B. Flow Builder was unable to pay any attention to business hours, has this been resolved? Additionally, can it display a chat button when an agent is available and make it disapear when an agent isn't?

I am also interested in any future collaborations with any LLM AI services.

Thank you,

Jon