Jon Simone
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Total activity52
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Last activity
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Activity overview
Latest activity by Jon Simone-
Jon Simone commented,
Anton If you are talking about the Zendesk Answerbot - it exists in two different forms currently. Legacy and through Messaging / Flow builder. For the legacy version here are instructions to tur...
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Jon Simone commented,
Hello, This solution appears to work for everything except for the user name, company name, date, and time. Here is an example: Is there any way to change the font for these? Hopefully Zendesk wi...
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Jon Simone commented,
Tim McLean as one example we may want to send an event to a customer's profile that they received a shipment from us. We would then like to create a trigger off that event to check in regarding tha...
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Jon Simone commented,
Jennifer Rowe is the plan for Flow Builder to replace Web Widget eventually?
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Jon Simone commented,
Tim McLean That is great news! I would love to participate. You can reach me at jon@reperiohealth.com
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Jon Simone commented,
We are very interested in using events to activate triggers. Is there a way to do this yet or is this on the roadmap? Are we able to report on events? The use case for having events activate trigge...
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Jon Simone commented,
Wanting this as well
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Jon Simone commented,
Where is the option to 'Allow update of external IDs'? Edit: Found it! domain.zendesk.com/admin/account/security/sso My understanding is that this will use the external ID instead of the email if ...
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Jon Simone created a post,
Read only - Custom End User Fields
Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this option although I am able to create custom roles. It also looks like you can hide...
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Jon Simone created a post,
How to Update Custom Field Values using API (Not adjusting the field itself)
Is there a way to make change a customer field status using an API call? I found this article but it looks like it just discusses creating the fields via API but not altering the values: https://de...