Jonathan Simone
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Total activity80
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Last activity
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Activity overview
Latest activity by Jonathan Simone-
Jonathan Simone commented,
The workaround you provided isn't very smooth - especially with the Agent Workspace. It opens the agent to forgetting to toggle whether not they are in chat or not, especially when the whole idea o...
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Jonathan Simone commented,
Very interested in this! Thank you!
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Jonathan Simone commented,
Will there be a beta for this?
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Jonathan Simone commented,
This is a feature we definitely need! Thank you!
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Jonathan Simone commented,
Tim McLean Wanted to check to see if workflow actions such as proactive messages based on events was still on the roadmap and or if there was any news! I have new use cases for you if needed.
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Jonathan Simone commented,
I would like to add that I was very surprised to find out that this feature is not available. We would like to be able to create a trigger once an SLA has been breached so we can send some type of ...
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Jonathan Simone commented,
Anton Verhelst If you are talking about the Zendesk Answerbot - it exists in two different forms currently. Legacy and through Messaging / Flow builder. For the legacy version here are instructio...
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Jonathan Simone commented,
Hello, This solution appears to work for everything except for the user name, company name, date, and time. Here is an example: Is there any way to change the font for these? Hopefully Zendesk wi...
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Jonathan Simone commented,
Tim McLean as one example we may want to send an event to a customer's profile that they received a shipment from us. We would then like to create a trigger off that event to check in regarding tha...
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Jonathan Simone commented,
Jennifer Rowe is the plan for Flow Builder to replace Web Widget eventually?