Jon Simone
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Last activity
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Activity overview
Latest activity by Jon Simone-
Jon Simone created a post,
Is Zendesk taking Artificial Intelligence seriously?
Hello, I should start off by saying that I have been a big fan of Zendesk and its products, but have had some concerns recently when it comes to the future of Zendesk, its ideas, and the product re...
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Jon Simone commented,
This is great news Karen Hynes! Thanks for the update!
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Jon Simone commented,
With 3 days left in the year I imagine this is not going to happen. An updated, realistic release date would be appreciated. I have been discussing this feature with the team and want to make sure ...
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Jon Simone commented,
Want to add that we are currently using sweethawk SLAs as a solution so that an email notification can be set up for a 30 minute SLA. Still would love this functionality within Zendesk itself.
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Jon Simone commented,
Karen Hynes Q4 is right around the quarter and this feature has been pushed back multiple times. Can you provide an update with the progress that is being made? When can we expect a BETA or a sneak...
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Jon Simone commented,
What methods do people use to test automations? I am finding myself making tiny corrections and then waiting an hour. Hoping there is a better way.
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Jon Simone commented,
The workaround you provided isn't very smooth - especially with the Agent Workspace. It opens the agent to forgetting to toggle whether not they are in chat or not, especially when the whole idea o...
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Jon Simone commented,
Will there be a beta for this?
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Jon Simone commented,
This is a feature we definitely need! Thank you!
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Jon Simone commented,
Tim McLean Wanted to check to see if workflow actions such as proactive messages based on events was still on the roadmap and or if there was any news! I have new use cases for you if needed.